FAQ

Appropriate measures approved by the World Health Organization (WHO) have been implemented by local authorities in the city and all of its shops, museums, cultural attractions, restaurants, bars, cafes and markets to secure that your visit is safe.

Most of the museums and cultural attractions are open to the public, following the newly adapted safety measures most attractions require you to book beforehand to reserve your spot. Keep in mind masks are always mandatory in any visit that you are planning.

Most definitely, shopping is thriving. Keep in mind that following new safety measures the capacity of stores are minimal and require you to wear a mask at all times, disinfecting stations are present around most stores.

Restaurants, bars and cafes are open to the public, the new safety measures requires establishments to adhere to a social distancing minimum of 1.5m between guests and the maximum group capacity accepted is up to 10 persons. Many establishments advise to reserve beforehand to secure your spot.

Absolutely, the public transportation network of the city is planned well and offers a variety of transportation methods that caters to all. For those willing to go on an adventure the Lime electric scooter and Villio bike rental are excellent means of transportation that will take adventurers around the city. Buying tickets beforehand is advised to well coordinate your travel, have a look at the STIB-MIVB website for the cities public travel information.

Yes! Travelling to Brussels is more than welcomed.

Crossing the borders to Belgium has been approved from the 15 th of June onwards, until further notice, travel is accepted. Advised is to always confirm with your local authorities on the policies and travel restrictions put in place for your travelling destination and country of origin.

These uncertain times have disrupted worldly travel plans and hotel stays, in order to ease the worries of many, we have implemented and updated our cancellation policy to provide the necessary flexibility. By having booked a flexible rate, you as a guest are eligible to cancel your stay 24 hours prior to arrival free of charge.

Our standard cancellation policy applies outside of the above mentioned booked rates.

Have you booked your stay through a third party partner (booking.com, expedia, travel agent etc)? Be sure to contact them directly for your booking or travel changes.

The safety and wellbeing of our beloved guests is our top priority, daily regular cleaning and the disinfecting of all rooms and public spaces ensures us and yourself that the Yadoya Hotel can be called a safe haven. At the Yadoya Hotel we have implemented and updated our safety measures throughout the property following the advice of local authorities and the World Health Organization (WHO) guidelines.

The specific measures taken and implemented are further detailed on the You as our priority page.

Public areas are monitored and cleaned throughout the day at the Yadoya Hotel, all in line with the advice and guidelines of the local authorities and World Health Organization (including approved hygienic cleaners and disinfectants). Payment terminals, elevator buttons and doorknobs are all examples of high contact surfaces that we clean vigorously to be hygiene safe for the following guests to be used. Not to forget, the reception receives complete disinfecting following a check-in or check-out of a guest.

If you would like more information on the specific measures, we have put into place to ensure you a safe and enjoyable stay, please read our You as our priority page.

All of our beloved staff wear face masks and gloves to keep contact to a minimum between us and yourselves, furthermore all of our staff have received updated trainings and implemented guidelines on safe hygiene practices. A plexiglass screen is placed at the reception for secured safety at check- ins and check-outs.

Absolutely, following our guidelines and safety measures we have implemented a rope system and distancing stickers to help enforce the ideal advised hygiene practices. For our breakfast area the minimal distance of 1.5m is enforced by strategically placing our tables and chairs to ensure that a maximum of 4 guests per 10m2 is being followed. The use of the elevator is limited to one person at a time or a party staying in the same room, this is always being enforced and reminded.

Strategically placed hand sanitizing stations are found throughout the hotel to ensure safe hygiene practices are being followed and is always accessible to our beloved guests.

The specific measures taken and implemented are further detailed on the You as our priority page.

We will cater to your needs as closely as we can, for any questions or concerns regarding your stay or safety, our reception team members are always glad to provide assistance.

The specific measures taken and implemented are further detailed on the You as our priority page.

Our staff has been trained in case management under the guidance of both the World Health Organization (WHO) and Local Authorities. If you find yourself unwell, you can simply dial reception from your room, and we will be able to provide guidance and assist you in navigating the situation in the best possible way for all.

The specific measures taken and implemented are further detailed on the You as our priority page.

As you could have guessed, our usual breakfast options have been substituted for hearty, balanced, well picked breakfast boxes for you to enjoy anytime and anywhere. This concept minimizes contact between our beloved guests and staff to ensure everyone stays happy and healthy.

Our special breakfast boxes include the following:

• 1 Croissant
• 1 Pain au chocolat
• 1 Slice of bread with Nutella and jam
• 1 Orange juice
• 1 fruit (apple or kiwi)
• Coffee
• Disposable cutlery

To be enjoyed in our breakfast area, your cozy room or taken out to your special spot in the city.

The specific measures taken and implemented are further detailed on the You as our priority page.

Absolutely, the food scene in Brussels caters to all your needs and dietary requirements.

Through the use of applications like Deliveroo, Uber Eats or Take away, the worldly cuisines of the city are to arrive to your doorstep.