FAQ

→  Hereunder, you can find a detailed instruction on how to reach Yadoya Hotel from Brussels’ airports:

FROM Brussels Airport (BRU):

BY TRAIN:
Take a train from the airport to Gare de Bruxelles-Nord/Station Brussel-Noord (Brussels North Train Station). The hotel is located approximately 1.1 km away and a 16-minute walk from the train station.

Website: https://www.brusselsairport.be/en/passengers/access-parking/train

BY BUS:
Take the bus Line 12 and ride 8 stops to Trônee stop as it offers a connection with the subway (Line 2 or 6). Then take the subway Line 2 (direction Elisabeth) or Line 6 (direction Elisabeth) to Yser/Ijzer stop. The hotel is located approximately 120 meters away and a 2- minute walk from the subway stop.

Website: https://www.brusselsairport.be/en/passengers/access-parking/bus/public-bustransport

BY TAXI: 

Website: https://www.brusselsairport.be/en/passengers/access-parking/taxi-and-limousine-services

 

FROM Brussels South Charleroi Airport (CRL):

BY BUS:

The best and cheapest option would be the Flibco Shuttle Bus which takes around 55 minutes and costs around €20 per person. Please check the website we have provided below to find out more information.

Website: https://www.flibco.com/en

BY TAXI:

Website: https://www.brussels-charleroi-airport.com/en/parking-access

→  Unfortunately, there is no private parking at the hotel. But we have a partnership with a parking garage nearby (Rue du Magasin 10, 1000 Brussels) which is located approximately 90 meters away and a 1-minute walk from the hotel. Another parking garage that we recommend, Parking Indigo Bruxelles Manhattan (Rue des Croisades 19, 1210 Saint-Josse-ten-Noode), is located approximately 600 meters away and a 9-minute walk from the hotel.

Website: https://www.indigoneo.be/en/parkings/14922/parking-manhattan?assetId=14922&assetName=parking-manhattan

→  Yes, reservations are recommended as there is limited availability at the parking garage. Reservation is possible by sending your request to info@yadoyahotel.be or call the reception desk at +32 (0)2 2093110. For the other parking option listed above, reservation is not required but is recommended.

→  For parking rates, please contact the reception at info@yadoyahotel.be.

→  Most public parking garages provide electric charging stations. However, the nearest electric charging station, TotalEnergies (Avenue de l’Heliport 7, 1000 Brussels), is located approximately 300 meters away and a 4-minute walk from the hotel.

→  Villo! is a bike rental service with 350 locations throughout the Brussels region.

The nearest rental point, 022–JACQMAIN, 1000 Brussels, is located approximately 450 meters away and a 6-minute walk from the hotel.

Website: https://www.villo.be/

→  Here is a map of Brussels’ public transport (metro, tram, bus) which might be helpful for your whole trip:

http://www.stib-mivb.be/irj/go/km/docs/resource/Dynmaplan/index.html#en

You can also check real-time updates & timetables of the lines here:

http://www.stib-mivb.be/horaires-dienstregeling2.html?l=en

→  The nearest airport, Brussels Airport (BRU), is located approximately 12 km away and takes 28 minutes by car from the hotel. The airport is also reachable via public transport.

→  The nearest train station, Gare de Bruxelles-Nord/Station Brussel-Noord (Brussels North Train Station), is located approximately 1.1 km away and a 15-minute walk from the hotel. This train station is also reachable via public transport. 

→  The nearest metro/subway station, Yser/Ijzer, is located approximately 50 meters away and a 1-minute walk from the hotel.

→  The hotel is located approximately 1.4 km away and a 20-minute walk from the centre of Brussels.

→  The nearest ATM, Nickel Point – GATSBY (Rue de Laeken 168, 1000 Brussels), is located approximately 210 meters away and a 3-minute walk from the hotel.

→  The nearest pharmacy, ApotheekIjzer (Chau. D’Anvers 52/54, 1000 Brussels), is located approximately 500 meters away and a 7-minute walk from the hotel.

→  A credit card is required to book a room with us through online reservation. However, cash payments are accepted upon your arrival, if you wish to settle the amount with this method. For walk-in guests, cash payments are also accepted if a deposit is guaranteed.

→  Please check the details of your reservation, the hotel offers differ from one travel agency/website to another. If you book directly on our website, we offer room only as well as breakfast included, and you can make your choice.

→  Breakfast price is €16 at the hotel.

→  International Continental Breakfast Buffet is served at the hotel. Gluten-free alternatives are available upon request. Please let us know your dietary restrictions in advance so we can best accommodate you throughout your stay.

→  Breakfast is served at the hotel from 07:00 AM to 10:00 AM during weekdays, and from 07:30 AM to 10:30 AM on the weekends.

→  Yes, we have 2 rooms(1 on ground floor and the other one on 6^th floor) that are equipped with facilities for guests with disabilities. The room is featured with a large shower cabin, a toilet support rail, and support shower with chair.

→  Yes, our hotel has 13 rooms (all categories combined) in total that are suitable for families up to 3 or 4 people and 1 baby.

→  Both, most of the rooms have a shower, only a limited number of them has a bathtub. There are 28 rooms with bathtub in total (all room categories combined). If you want to book a room with bathtub, please leave your request with us and we will try our best to accommodate you depending on our availability.

→  If you haven’t received your booking confirmation, please contact info@yadoyahotel.be.

→  For group reservations, please send your request to groups@yadoyahotel.be .

→  Depending on your booking choice, the cancellation policy can differ. Please check your reservation confirmation under Cancellation Policy for more detailed information.

Refundable:

• Cancellation is free of charge up to 24 hours prior to arrival.
• In case of late cancellation and no-show, the first night will be charged.

Non-refundable:

• This reservation cannot be cancelled or amended.
• The guest will be charged the total price if they cancel anytime.

→  Business rates are only available to exclusive Corporate Contract guests. For a detailed offer, please send your request to info@yadoyahotel.be.

→  Unfortunately, we do not have connecting rooms.

→  Yes, Wi-Fi is accessible in common areas and all rooms.

→  Unfortunately, pets are not allowed at the hotel.

→  Yes, baby cots are only available upon request at least 24 hours before your arrival, and they are completely free of charge.

→  Yes, extra beds are available at the hotel upon request depending on availability, and it would cost €10 per extra bed per day.

→  Yes, a small work desk with chair and Wi-Fi connection are available in all rooms.

→  All bathrooms in the hotel are fitted with wall-mounted hairdryers.

→  Upon check-in at the hotel, guests must show a valid ID/passport and credit card.

→  For a room on a high floor, we kindly ask you to contact us directly at info@yadoyahotel.be,and we will do our best to deliver your request depending on our availability.

→  For an early check-in, we kindly ask you to contact us directly at info@yadoyahotel.be, and we will do our best to satisfy your needs depending on our availability.

→  A deposit is not necessary upon check-in at the hotel.

→  Check-out at the hotel is possible is until 12:00 PM.

→  Late check-out is exclusively subject to availability and approval by Reception. Once approved, guests can enjoy the room until 01:00 PM free of charge. If late check-out after 01:00 PM is required, please contact Reception to know the possibility of extending your late check-out as well as its policy and additional fee.

→  Yes, we accept Visa, MasterCard, JCB, and American Express.

→  The city tax is €4.24 per room per night.

→  Yes, Reception is available 24 hours.

→  English, French and Dutch.

→  Yes, we can look after your luggage whether it’s before your check-in or after your check-out time. We will store your luggage free of charge and provide you with luggage tags for you to come pick them up at your convenience.

→  Unfortunately, we do not have a bar at the hotel. However, at our Reception, we provide different types of refreshments that you can purchase.

→  Unfortunately, we do not have a spa. However, the nearest spa, L’évasion (Boulevard d’Anvers 21, 1000 Brussels), is located approximately 280 meters away and a 4-minute walk from the hotel.

Website: https://levasion-spa.be/

→  Unfortunately, we do not have a fitness centre/gym. However, the nearest gym, BasicFitYser 24/7 (Boulevard Baudouin 27, 1000 Brussels), is located approximately 300 meters away and a 4-minute walk from the hotel.

Website: https://www.basic-fit.com/en-be/home

→  Unfortunately, we do not have a swimming pool.

→  Unfortunately, we do not provide room service.

→  Unfortunately, we do not provide turndown service.

→  Unfortunately, we do not provide laundry & ironing services. However, the nearest laundromat, Wash Club (Lakensestraat 143, 1000 Brussels), is located approximately 350 meters away and a 5-minute walk from the hotel.

→  Please send your request to info@yadoyahotel.be and it will then be forwarded to the manager for an offer.

→  Please send your request to info@yadoyahotel.be.

→  Please send your CV/resumé to info@yadoyahotel.be.

→  Please send your question to info@yadoyahotel.be or call the reception desk at +32 (0)2 209 31 10.